BIN COLLECTION TOOL - FAQ
Bin Collection app tool information.
Only households within the Dundee City Council area are included within the app.
Addresses within Dundee City Council local authority who are served by the multi-service wheeled bin system should be available for use in the app. It’s the resident's responsibility to present individual wheelie bins are included with the bin app.
Flatted addresses served by communal containers aren’t included. If you cannot locate the address, please contact Dundee City Council.
Flatted addresses served by communal containers aren’t included. If you cannot locate the address, please contact Dundee City Council.
Enter your postcode into the address finder without any spaces, for example DD21HG.
Please check your postcode on bin collection calendar matches the app. Please check your postcode on Royal Mail Postcode Finder.
If the calendar there doesn’t match the app, please contact Dundee City Council on 01382 433710 or email support@dundee-mybins.co.uk including your postcode so we can investigate further.
If the calendar there doesn’t match the app, please contact Dundee City Council on 01382 433710 or email support@dundee-mybins.co.uk including your postcode so we can investigate further.
Within the app, tap the cog icon in the top right.
Choose the number of days before the collection and set a time.
Set the ‘Enable notifications’ slider to On
Click Save
Choose the number of days before the collection and set a time.
Set the ‘Enable notifications’ slider to On
Click Save
Yes. Within the app, tap the cog icon in the top right.
Set the ‘Enable notifications’ slider to OFF
Click Save
Set the ‘Enable notifications’ slider to OFF
Click Save
On certain devices, if the app is open when notifications are sent, they will not be displayed.
Certain devices limit the number of notifications that can be sent without the user opening the app – open the app on a regular basis to ensure notifications continue to be sent.
If you have a problem with your bin collection contact Dundee City Council. You can do this from within the app using the contact button in the top right of the screen.
Alternatively, report via missed collection or collection problem form.
Please see the Environment Services FAQ for further information.
Alternatively, report via missed collection or collection problem form.
Please see the Environment Services FAQ for further information.
Try searching for similar types of waste items to find a close match. As an alternative, refer to the Recycling A to Z to identify the correct bin or to find further information on reuse and recycling of various household items.
Please don’t dispose of any hazardous materials including gas canisters/bottles and batteries (household, lithium, vape, lead-acid) within any household bin.
Please don’t dispose of any hazardous materials including gas canisters/bottles and batteries (household, lithium, vape, lead-acid) within any household bin.
If the calendar is not working firstly check you have an internet connection (wi-fi, 3g or 4g).
Close the app completely and restart it.
If it is still not working tap the search icon and add your postcode before choosing an address. If it still fails to work email support@dundee-mybins.co.uk
Close the app completely and restart it.
If it is still not working tap the search icon and add your postcode before choosing an address. If it still fails to work email support@dundee-mybins.co.uk
The News and Alerts system will allow Dundee City Council to communicate any service alterations.
The recycling centre locations and information are listed in the Advice section of the app.
Yes, the app can support multiple postcodes.
Each postcode can be set to send up to 2 notifications per collection. To set an additional postcode tap the arrow icon in the top left of the app.
Each postcode can be set to send up to 2 notifications per collection. To set an additional postcode tap the arrow icon in the top left of the app.
Yes. You can add multiple postcodes and set different reminders for each one.
The calendar is stored on your
phone and does not require internet access to be viewed.
To print off a calendar visit the Dundee City Council website.
No additional personal information is stored on your device or in the webservice.
Only your collection details are stored within the app.
Only your collection details are stored within the app.
Missed bin collection
Missed bin collections can be reported via this
webpage.
Submitted missed bin complaints are sent to the relevant operational supervisor for review.Where appropriate the supervisor will then arrange,via a collection crew, to return to the address to service the missed bin.
Waste Management will aim to collect the missed bins within 48 hours from the original collection date.
Bulky Uplifts
HWRC
Bin Request
Bin requests can be submitted via this
webpage.
Once a request has been received, its placed in a queue for operational personnel toschedule delivery of the bin.
Waste Management will aim to issue replacement containers within 21 days and bins for new build housing within 5 working days. Please note these timescales aresubject to staffing and resource availability, notwithstanding any existing outstanding backlog of orders.
Bin Uplift
Bin uplifts can be submitted via this
webpage.
Once a request has been received, its placed in a queue for operational personnel to schedule uplift of the bin.
Waste Management will aim to uplift containers within 21 days.
Contaminated bins
Please ensure the right materials go in the right bin. Low levels of contamination (up to 10%) may still be collected by the crew. Collection crews have the right to refuse collection of moderately and heavily contaminated bins.
It’s residents responsibility to decant all contaminants from the applicable recycling wheelie bin into their grey wheelie bin.This will ensure uplift on the next collection cycle.
Excess waste can be disposed of at either Recycling Centre.Otherwise, Special Collections (chargeable) can be arranged via this webpage.
It’s residents responsibility to decant all contaminants from the applicable recycling wheelie bin into their grey wheelie bin.This will ensure uplift on the next collection cycle.
Excess waste can be disposed of at either Recycling Centre.Otherwise, Special Collections (chargeable) can be arranged via this webpage.
Contaminated recycling eurobins can be report via this webpage.
Repeated contamination issues can be reported via Environmental Compliance Section
Further information regarding Dundee City Council’s Contamination policy can be found using this webpage.
Assisted Collections
Assisted collections can be applied via this webpage.
Supporting proof of evidence, depending on the qualifying grounds includes a copy of one of the below documents:
PIP Personal Independent Payment No, DLA – Disability Living Allowance, document showing/confirming date of birth, Attendance Allowance or Doctors Note.
Applications can’t be processed without a copy of the necessary evidence.
PIP Personal Independent Payment No, DLA – Disability Living Allowance, document showing/confirming date of birth, Attendance Allowance or Doctors Note.
Applications can’t be processed without a copy of the necessary evidence.
Received applications will be assessed againstthe qualifying criteria. Qualifying households will be issued with a covering letter and stickers to be attached to all their household bins to denote membership of this scheme. Collection crews will collect, empty and return binson scheduled collections days thereafter. Applications which don’t meet the criteria are subject to rejection and residents, instead of collection crews, would be responsible for presentation and return of bins.
Waste Management aim to process requests within 14 days.
Issuing grey wheelie bins for assisted collection, to addresses served by eurobins is subject to the discretion of the Waste Managementdepartment and conditions apply.
Additional Bin Permits
Additional bin permits can be applied via this webpage.
Please see below supporting information based on qualifying condition (list not exhaustive):
Adults – Drivers Licence, Current utility bill
Children – Child tax credit letter, birth certificate
Health-related waste – prescription, healthcare product receipts
Supplementary information may be requested as part of the application process.
Adults – Drivers Licence, Current utility bill
Children – Child tax credit letter, birth certificate
Health-related waste – prescription, healthcare product receipts
Supplementary information may be requested as part of the application process.
Received applications will be assessed against the qualifying criteria. Qualifying households will be issued with a permit sticker to be displayed on their additional bin.Where applicable, an additional grey bin can be ordered as part of this process. The grey bins will be emptied every collection day thereafter. Applications which don’t meet the criteria are subject to rejection.
Waste Management aim to process requests within 14 days.
Glass Bins
Poly bins
Poly bins will not be displayed on the app.This app is strictly for addresses who have been issued a suite of wheelie bins (kerbside service) and whose responsibility is to present and return wheelie bins on collection day.
APP FOR ANDROID
Download the Dundee MyBins App
Download the Dundee MyBins App
from Google Play Store
APP FOR IPHONE
Download the Dundee MyBins App
Download the Dundee MyBins App
from Apple App Store
Questions on how it works?
Terms and conditions